Grievance and Redressal Committee (G&RC) facilitates the redressal of grievances in a fair and impartial manner maintaining confidentiality. Any stakeholder of Annamacharya University with a genuine grievance may approach Grievance and Redressal Cell.

A grievance means a formal complaint about any kind of discontent, dissatisfaction or negative perception among stakeholders. It could also be related with the functioning of the institution that is unfair or unjust.

Grievant means a student, parent, staff member or group of students or parents or staff members or combination of stakeholders of the institution.

A committee is constituted by the principal in consultation with HODs and with the consent of Chairman, governing body for a period of one year at institute level. The Grievance and Redressal Cell consists of a senior professor as coordinator and one in-charge from each department.

A committee is reconstituted at the department level by the HOD and in consultation with department in-charge for a period of one year. The Department Grievance and Redressal Cell consist of an in-charge, three faculty members and two student members.

OBJECTIVES:

1. To ensure a fair, impartial and consistent way for redressal of various issues faced by the stakeholders.
2. To uphold the dignity of the college by promoting cordial Student-Student relationship, Student-teacher relationship, and teacher-teacher relationship.
3. To develop a responsive and accountable attitude among the stakeholders, thereby maintaining a harmonious atmosphere in the college campus.
4. To ensure that grievances are resolved with complete confidentiality.
5. To ensure that the views of grievant and respondent are respected and that any party to a grievance is not discriminated or victimized.
6. To ensure stakeholders to respect the rights and dignity of one another.

GUIDELINES FOR GRIEVANCE AND REDRESSAL: 

• The grievant has to submit grievance in writing to the Principal or Grievance Cell. Grievance could also be submitted by e-mail using aitsrajampet.edugrievance.com
• Grievance shall be considered at the earliest but in any case not later than a week.
• The cell shall hear the concerns of all parties involved.
• Complainants and Respondents shall be present in person before the cell for all hearings.
• The cell shall be committed to maintain the confidentiality of information throughout the process.
• Grievance with legal complexity like sexual harassment/misconduct or of other criminal nature shall be dealt with after taking advice from appropriate legal consultants/authorities.
• The grievance cell shall find the facts and evolve a solution which is submitted to the principal for further action.

The Grievance and Redressal Committee at the department level is constituted for a period of one year as follows: