The Department of Physiotherapy, College of Allied Health Sciences, Annamacharya University, has constituted a Grievance and Redressal Committee (G&RC) to facilitate the redressal of grievances in a fair and impartial manner while maintaining confidentiality. Any stakeholder of Annamacharya University with a genuine grievance may approach the Grievance and Redressal Cell.

A grievance means a formal complaint regarding any kind of discontent, dissatisfaction or negative perception among stakeholders. It may also relate to any unfair or unjust functioning of the institution.

A grievant means a student, parent, staff member, or a group of students, parents or staff members, or a combination of stakeholders of the institution.

The Grievance and Redressal Committee is constituted at the institutional level by the principal in consultation with the Heads of Departments and with the consent of the Chairman, Governing Body, for a period of one year. The Institutional Grievance and Redressal Cell consist of a Senior Professor as Coordinator and one In-charge from each department.

At the departmental level, the Grievance and Redressal Committee is constituted by the Head of the Department in consultation with the Department In-charge for a period of one year. The Department Grievance and Redressal Cell consist of one In-charge, three faculty members and two student members.

OBJECTIVES

1. To ensure a fair, impartial and consistent mechanism for the redressal of various issues faced by students.
2. To uphold the dignity of the college by promoting cordial relationships among students, faculty members and staff.
3. To develop a responsive and accountable attitude among stakeholders, thereby maintaining a harmonious atmosphere on the college campus.
4. To ensure that grievances are resolved with complete confidentiality.
5. To ensure that the views of both the grievant and respondent are respected and that no party is discriminated against or victimized.
6. To encourage all stakeholders to respect the rights and dignity of one another.

GUIDELINES FOR GRIEVANCE AND REDRESSAL

1. The grievant shall submit the grievance in writing to the Principal or the Grievance and Redressal Cell. Grievances may also be submitted through the official grievance email facility of the University.
2. Every grievance shall be considered at the earliest, but in any case, within one week of its receipt.
3. The Grievance and Redressal Cell shall hear the concerns of all parties involved.
4. The complainant and respondent shall be required to appear in person before the committee whenever necessary for the hearing.
5. The committee shall maintain strict confidentiality of all information throughout the grievance redressal process.
6. Grievances involving legal complexities, such as sexual harassment, misconduct or other criminal matters, shall be dealt with in consultation with appropriate legal consultants or competent authorities.
7. The Grievance and Redressal Cell shall investigate the facts, examine the issues and recommend an appropriate solution to the Principal for further necessary action.

Grievance and Redressal Committee Members