Department
Master of Business Administration
Field Visit Report
- Title of the Visit : From Class to Counter - Exploring the Core of Retail Banking
- Names of the Banks Visited : HDFC Bank, ICICI Bank, Union Bank, Axis Bank, Punjab National Bank, Canara Bank
- Date of Visit : 05-08-2025
- Students : 2nd MBA 3rd semester students
- Co-Ordinators’ : Dr.G. Kanakaraju, K.Venkata Subbaiah, B.Kaushik, V.Vedavati A.Anjanaiah Fateh Khan Lodi, K.Subba Reddy, Dr.P.Krishna Moorthy
Report
As part of the extracurricular activity, a field visit titled “From Class to Counter: Exploring the Core of Retail Banking” was organized on 05-08-2025 for the II MBA III Semester students. The primary objective of the visit was to bridge the gap between theoretical concepts taught in class and the real-world practices of retail banking. Students had the unique opportunity to interact with professionals and observe operations at prominent banks, including HDFC Bank, ICICI Bank, Axis Bank, Canara Bank, Punjab National Bank, and Union Bank.
Key Learnings- Students observed the day-to-day operations of retail banks, including customer service processes, account opening procedures, cash handling, and loan processing.
- The structure and hierarchy of branch operations were explained, demonstrating the roles of different bank staff.
- Each bank provided insights into their product offerings such as savings accounts, current accounts, term deposits, retail loans (home, personal, vehicle), credit cards, digital banking, and insurance products.
- Innovations such as mobile banking, internet banking, and instant loan approvals were highlighted.
- The importance of customer relationship management (CRM) in retail banking was emphasized to the students.
- Students learned about strategies to enhance customer satisfaction and loyalty, including personalized services and grievance redressal mechanisms.
- Discussions included the importance of KYC (Know Your Customer), anti-money laundering procedures, and fraud prevention.
- Students explored ATMs, cash deposit machines, and online service kiosks.
- Bank officials shared valuable advice regarding career opportunities and essential skills required in the retail banking sector.
- Interactions motivated students to consider banking as a prospective career choice.
Conclusion
The field visit to leading retail banks offered students an enriching exposure to the practical aspects of banking operations. It helped in solidifying classroom learning with real-world applications, clarified operational challenges, and highlighted the evolving role of technology and customer-centricity in retail banking. Such experiential learning initiatives are vital in preparing students for managerial roles and fostering a deep understanding of the core functions and future trends in the banking sector.
